Mercy Health Partners (General-Mercy Muskegon)
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Pay Your Bill

Mercy Health Muskegon has enhanced our billing systems to offer you an easy and secure method for paying your hospital bills online. We accept Visa, MasterCard, Discover and American Express. To pay online, select your campus location here:

General and Mercy Campus

Hackley Campus and Lakes Village


Please note: our online bill pay option is for hospital bills only, not primary care physician bills.

Our Billing Policies

If you are an insured patient, we bill your insurance company directly, according to the information provided when you received care. Your insurance company has 60 days to respond with payment. If there is a remaining balance after this time, the amount becomes your responsibility. Balances 90 days past due are subject to collection agency action unless prior arrangements are made.

All of our patients are treated with respect and dignity at all phases of their health care with us, including the payment process. If you are unable to pay your bill, you may be eligible for financial assistance. If you have questions about your bill, please contact Mercy Health Shared Services Customer Service at 616-685-3500 or Toll Free at 866-549-9552.

If you are unable to pay your bill or have questions about Mercy Health Financial Assistance, click here:

Si usted no puede pagar su cuenta o si tienie preguntas sobre Mercy Health Asistencia Financiera, haga clic aquí.

Payments may be made using the following:

  • Cash
  • Personal Check
  • Money Order
  • Visa, MasterCard, Discover and American Express

When mailing payments, please send payment with invoice stub to:                                   

Mercy Health Muskegon
PO Box 673309
Detroit, MI 48267-3303